Contact Support! We are here to help!

Easily reachable customer service is central in today’s 24-hour, online automation business environment. Realnet’s experienced team of senior technicians and sales executives is available during the week, ensuring you have uninterrupted service and support. Help is just a click or phone call away.

Whatever the issue with your automation solution, we are here to help you sort it out as efficiently and fast as possible.

We understand that a managed support automation solution is crucial for your business. So we are here to help you grow with confidence.

F.A.Q.

Frequently Asked Questions

How do my WooCommerce orders and stock synchronise with Sage 200?

We will connect your Sage 200 ERP system and your WooCommerce store by using WooCoommerce API keys.

Once the connection is completed, product, stock, pricing data starts to automatically flow from Sage 200 to WooCommerce, so your website product details is up-to-date.

When customers place orders on your WooCommerce store, these are auto-fetched and raised in Sage 200 by the WooCommerce to Sage 20 connector.

Customers information including main billing address details, contact names, telephones, emails and shipping addresses are also auto-downloaded.

Why should I use a Sage 200 to WooCommerce integration solution?

By integrating Sage 200 and your WooCommerce store you will automate the synchronisation of data between your ERP system and your WooCommerce platform.

This will mean that you can cut down on staff costs and time spend processing repetitive tasks. Your staff can be focused more on the customer facing duties and increase customer loyalty and potential future revenue.

Dispatch your orders to your customers quickly and easily by managing both online and off-line orders all in your Sage 200 system.

Eliminate human errors when processing manual online orders.

What happens once the product data is in WooCommerce from Sage 200?

The Sage 200 to WooCommerce connector will automatically populate your website with the latest product information updated in Sage 200.

After this first step of the integration, you can improve your products with merchandising and marketing materials, activate/delete products in WooCommerce.

The marketing materials include adding images, gallery images, categories, filter tags, product variables, sizes, colours, pack sizes and more.

I already have a live WooCommerce store but want to integrate to Sage 200, how can you help me?

This is a very common case – most of our clients already have an existing trading WooCommerce store and want a way to integrate to their Sage 200 ERP.

We will handle all the integration process for you.

We will first set up a copy of your live website on a test server with the actual live product data.

Then, your Sage 200 provider will have to provide us API access to your Sage 200 ERP test database.

Afterwards, we will set up a test Sage 200 WooCommerce connector that points to the new test WooCommerce site to your test Sage 200 database.

This guarantees that when testing the connection and all the workflow tasks between your WooCommerce website and your Sage 200 ERP system work correctly.

For example. we will check if the WooCommerce SKUs codes exist in Sage 200 or if you sell pack sizes we will also test if the stock unit sizes are present.

All this integration tests, will be managed and carried out by us.

Once you and us are happy, that all the integration workflows are working correctly then we will automate the integration between your live Sage 200 ERP database and your live WooCommerce store.

This two stage process guarantees that no disruption happens on your live website until all testing has been completed.

How can automation help?

Automation helps your business become more efficient and perform better with less resources. So you can reduce on costs and time spent on repetitive menial tasks. Think of automation as a “Robot” that works 24/7 to improve your business performance, without the overheads of employing extra staff.